Information about returns and revocation
Do you want to use your right of revocation?
Make sure to read our "Right of revocation", especially if you have ordered as company. If there are any questions open contact us prior filing a return.
Do you want to return something defective or for an exchange?
Please add the serial number of the affected items to your inquiry to speed up the process.
File your return quick and easy
Log in with your account and click "return item(s)" in the order overview. You then can choose the reason and edit quantities for this return. By the way: Using the "Status link" in the order confirmation you can log into your account easily (expires after 3 weeks).
After a brief check you will receive an email with all necessary information including a shipping label if needed.
If you cannot log in use the following form. We will prepare the return for you and send you an email with all necessary information including a shipping label if needed. Please make sure to fill in all information so we can contact and assign your inquiry to the right order.
You can call us by phone (+49 8752 86640400) or send an email to firstname.lastname@example.org to file a return.
We kindly ask to use one of the methods above, as those are handled preferred to offer all our customers a constantly fast support.
+49 8752 86640400