Hardware Care Pack for IBM System x3650 M3 server - 2 years with 24/7 support with 4h reaction time and on-site service
Our most comprehensive service available. With the 24/7/4h Service extended warranty, you have access to a professional technician, available within 4 hours, at any given time of any given day.
How You Benefit
The 24/7/4h Service extended warranty provided by Servershop24.de is available within Germany only. Our partner protec IT-Solutions GmbH provide qualified technicians, available at any time:
- Professional service, 24 hours a day, 7 days a week
- Available on-site within 4 hours
- No additional costs to you, including expenses for travel, labour and materials
More service, more reliability – our 24/7/4h Service extended warranty provides you with high-quality maintenance and other services at no additional cost to you. You will be billed only once for the entire warranty period of 12, 24 or 36 months. Upon request, we can also agree on a warranty period that better suits your needs.
Full Support Around the Clock
Complex systems can cause complex problems. But with our 24/7/4h Service extended warranty, you can relax. With the help of our service partners, your servers will run smoothly again in no time. This extended warranty is independent of the actual value of the devices covered – thus, it is a wise choice to apply the extended warranty to particularly costly equipment.
Immediate Problem Diagnosis
After purchasing the 24/7/4h Service extended warranty, you will receive a voucher including all relevant information for your requests: warranty number, information about the devices covered by the warranty, as well as contact information for our partners' support hotlines. They can execute a remote analysis and formulate a potential solution to the problem.
If necessary, a qualified technician will be dispatched to your site arriving within 4 hours. The technician will then perform any necessary maintenance on-site and make sure that your servers are up and running again, as quickly as possible. If any parts or resources are necessary for the successful repair, these will be provided free if charge.
How it Works
An extended warranty is a perfect addition to any legally mandated warranties. If you would like to have reliable maintenance personnel at hand 24 hours a day, 7 days a week, you can purchase our 24/7/4h Service extended warranty in three easy steps:
- Choose our 24/7/4h Service extended warranty
- Identify the device which shall be covered by the warranty
- Determine the warranty period
If not stated otherwise, your custom warranty period will start three days after receipt of your order.
If an individual product's description includes an extended warranty, it will have no impact on any legally required product warranties. In other words, if the product you have purchased is faulty to begin with, you can request a replacement even if you have not added an extended warranty.
For the general terms and conditions of guarantee click here.