RETURNS

Information on returns and revocation

In order to make it as easy as possible for you to return goods, we have summarised all the relevant information for you here.

Is it a revocation?

Important notice:

In the event of unjustified use of the return service, for example by commercial customers without prior consultation, we will charge the costs incurred to the party responsible.

Please read our Terms and Conditions and Cancellation Policy - if you are in any doubt, contact our Customer Service so that we can check the facts in advance.

Registering returns

To ensure a smooth and accurate process, all returns must first be registered in the “my account” section. This is the only way our returns team can obtain all the necessary information to correctly assign the package to your order.

Log in with your customer data and select the reason for the return and the items you wish to return under “Return item”.
After a quick check, you will receive an email with return information as soon as possible, often the same day!

Return in case of defect or exchange:

Is your return a defect or an exchange?
In these cases, please provide the serial numbers of the devices when registering.

Returns in case of transport damage:

Despite the careful packaging of the goods, transport damage may occur in rare cases. We need your help to complete the processing of damaged deliveries as quickly as possible.

Please document the damaged delivery immediately upon receipt by taking pictures that clearly show the following:

1.) The damaged packaging, along with the shipping label and tracking number

2.) The damaged goods

3.) The inside packaging of the parcel

Send these pictures by email to mail@servershop24.de quoting your customer and order number.

If possible, repack the goods in the original packaging. Do not dispose of any parts of the inner or outer packaging.

Immediately contact our customer service and inform us of the transport damage so that we can coordinate the next steps with you.

Registering returns quickly and easily