Returns

Defect/Exchange

Is your return a defect or an exchange?

In these cases, please provide the serial numbers of the devices when registering.

Revocation

Is it a revocation?

Please read our terms and conditions and cancellation policy - if you are in any doubt, contact our customer service so that we can check the facts in advance.

In the event of unjustified use of the return service, for example by commercial customers without prior consultation, we will charge the costs incurred to the party responsible.

Transport damage

Despite the careful packaging of the goods, transport damage may occur in rare cases. We need your help to complete the processing of damaged deliveries as quickly as possible. Please refer to our guidance on documenting and reporting transport damage in the next section.

Documenting and reporting transport damage

Please document the damaged delivery immediately upon receipt by taking pictures that clearly show the following:

The damaged packaging along with the shipping label and tracking number
The damaged goods
The inside packaging of the parcel

Send these pictures by email to: mail@servershop24.de quoting your customer and order number.

Repack the goods in the original packaging. Do not dispose of any parts of the inner or outer packaging. Immediately contact our customer service and inform us of the transport damage so that we can coordinate the next steps with you.

Reporting transport damage for international deliveries:
In accordance with international regulations, the recipient must report any transport damage to international deliveries to the relevant delivery organisation abroad immediately upon delivery.

1. My Account

Click this link to go to the my account section.
Log in with your customer data and click on "Return item". Here you can select the reason for the return and the items you wish to return. After a quick check, you will receive an email with return information as soon as possible, usually on the same day! By the way, you can also log in via the status link in one of our emails up to 3 weeks after purchase.

2. Form

You will find the registration form at the bottom of this page.
Send us the necessary information about your return and we will process it as quickly as possible.

3. Phone/E-Mail

You can also register a return by phone or by e-mail.
However, if possible, we ask that you use one of the first methods mentioned, as we give priority to these in order to be able to offer a consistently fast service to all customers.

Support number:
+49 8752 86640400

Support E-Mail:
support@servershop24.de

Please note that the aforementioned methods are not a prerequisite for the effective exercise of the right of withdrawal.